Freqently Asked Questions!
First time hiring a bouncy castle and have 100 questions? Check our frequently asked questions, they might have the answers but if not feel free to reach out and ask our friendly team
We take direct bank transfers, Applepay, Googlepay, Visa and Mastercard.
To secure the equipment and dates, a deposit of at least 50% is required at the time of booking with full booking fees due 5 days before the date of the event.
A refundable security deposit of $100 is required for all Bouncy Castle and Equipment Hire at the time of booking. This deposit is held to cover any potential damage, excessive cleaning, loss of equipment, or breach of hire terms.
The security deposit will be refunded within 5 business days after the hire period, provided the following conditions are met:
The hired equipment and all accessories are returned in the same condition as received.
No damage, stains, or excessive cleaning is required.
All items are returned on time and as per the agreed hire terms.
No violation of the hire agreement has occurred.
If any deductions are necessary, the hirer will be notified in writing, and an itemised breakdown of costs will be provided.
In the event of wet weather, it is ideal that you have a backup plan indoors.
Bay Bouncy Castle Hire has an extensive Weather Management Plan. During severe weather conditions such as strong winds or heavy rain, Bay Bouncy Castle Hire reserves the right to cancel your reservation, with a refund minus a $25 admin fee or a full credit to reschedule within 12 months.
If the hire is cancelled by the Customer more than 48 hours before the scheduled date, the hirer may apply for a refund minus a $25 admin fee. Cancellations made within 48 hours of the scheduled date will not be eligible for a refund. Reschedule of date within 12 months is possible, subject to availability of equipment on new date, please contact BBCH to discuss further.
Yes we do!
Add your items to the cart and request a quote, or email us the details – items, date, times, supervision needs, surface/power availability, and your contact info.
We’ll create a custom package just for you!
Private Venues (exc The Cloud and Cloudland*)
Our Jumping Castle Hires are overnight hires unless otherwise requested, please mention this at the time of booking.
*The Cloud and Cloudland are set hire times of 4 hours. This does not include our setup and pack down times. If you wish to hire the equipment for a longer period, please mention this at the time of booking.
Public Venues
Our set hire times are 4 hours for events on public property. This does not include our setup and pack down times. If you wish to hire the equipment for a longer period, please mention this at the time of booking.
Please also note that we are unable to leave our commercial equipment at a venue or public event location overnight.
📍 Delivery Fee – A small delivery fee may apply based on your postcode. Events within our free delivery zone are shown here, if your address falls outside this, just give us a call or select invoice at check out for a personalised quote!
Yes. Please ensure that the set up space is tidy and clean with no obstructions prior to the team entering the space to setup. If outdoors please ensure a clean set up space free of pet poo, toys ect. We will not set up on ground where animal droppings are evident and may cancel without refund.
We can set up on grass and indoors. For outdoor set up we anchor in ground, please confirm their are no underground services in the the area you wish to set up.
At BBCH we take Inflatable Safety seriously and adhere to strict guidelines you can learn more about these guidelines at Worksafe QLD here.
We make sure all our equipment is cleaned and sanitised before and after your special event following guidance from Safe Work Australia and public health authorities. Hygiene and safety are our top priorities at Bay Bouncy Castle Hire.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, including clear driveways, open gates and flat pathways. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility including steps or due to an inappropriate location.
Yes, we carry the required insurance and can provide to council as needed. Just make sure you give yourself enough time to obtain the proper permits.
The Fraser Coast Council permit form and jumping castle conditions document can be accessed here.
Once you have council approval we can handle the rest including setup, generator hire, and safety mats.
Yes!
We’re fully insured with $20M public liability and can provide risk assessments, blue cards, and more on request.