T&Cs and Insurance

Please ensure you completely understand this information prior to booking. Any questions, please contact BBCH with questions.

Glossary:

Device: Any equipment hired out by Bay Bouncy Castle Hire BBCH(E.g. Inflatable Bouncy Castle, Soft Play, Ball-Pit, Party Equipment).

Safety Evacuation Procedure Leaflet: Provided upon booking.

BBCH: Bay Bouncy Castle Hire

Hirer/Supervisor: Client who has hired the equipment, Adult Supervisor (18+) present while equipment is at event.

Operator: BBCH Staff Member present during event hire if arranged.

1. Delivery

The equipment will be delivered to the street address specified by the Hirer. By hiring the equipment, the Hirer grants BBCH the right to enter the property at the specified delivery address for equipment delivery/pickup at the scheduled times.

If the equipment or bouncy castle is to be set up in a local park, the Customer is responsible for obtaining necessary approval and permits from the local government authority. Written approval and any special conditions must be provided to BBCH.

2. Payment

To secure the equipment and dates, a deposit of at least 50% will be required from the Customer at the time of booking with full booking fees due 5 days before the date of the event.

If the hire is cancelled by the Customer more than 72 hours before the scheduled date, the hirer may apply for a refund minus an admin fee or reschedule subject to availability. Cancellations made within 48 hours of the scheduled date will not be eligible for a refund. Reschedule of date within 12 months is possible, subject to availability of equipment on new date, please contact BBCH to discuss further.

A refundable security deposit of $100 is required for all Bouncy Castle and Equipment Hire at the time of booking. This deposit is held to cover any potential damage, excessive cleaning, loss of equipment, or breach of hire terms.

The security deposit will be refunded within 5 business days after the hire period, provided the following conditions are met:

The hired equipment and all accessories are returned in the same condition as received.

No damage, stains, or excessive cleaning is required.

All items are returned on time and as per the agreed hire terms.

No violation of the hire agreement has occurred.

If any deductions are necessary, the hirer will be notified in writing, and an itemised breakdown of costs will be provided. Repositioning of jumping castles is STRICTLY forbidden, once anchors have been set they are not to be removed/moved by anyone other than BBCH staff.

3. Damages

The Hirer acknowledges that on the day of the event, he/she will be instructed about and fully understand the safe operational requirements of the jumping castle(s) unit and has read all Terms & Conditions listed herein. The Hirer agrees to observe all safety precautions listed in our Terms and Conditions and readily available on the safety plaques on our castles.

The Hirer also warrants the safe return of the jumping castle(s) unit and hereby agrees to pay the full purchase price (minimum $2,000.00) if the jumping castle is not returned, returned in an unhireable state or is deemed damaged beyond repair.

 There is a minimum fee of $500.00 for any repair(s) required to the unit(s) due to the Lessees negligence plus an hourly labour fee of $100.00 per hour plus materials and transport.

4. Hire Times

Our team will reach out in the week leading up to your event to confirm your event time and delivery schedule.

Equipment setup is typically done the morning of your event with pick up before sundown same day or next morning if overnight hire unless other arrangements are organized and confirmed in writing.

The Cloud Bouncy Castle, Soft Play Equipment and Accessory Hire are 4-hour hire with extension subject to availability and request at time of booking.

5. Delivery Charge

Delivery fees are generally included in the total cost for delivery to addresses within the free delivery areas. For areas outside the free delivery zone, additional fees will be notified upon confirmation of event address and an updated invoice emailed.

The unit(s) must be ready for collection, at the latest, by 5pm of your booking day unless otherwise arranged in writing – otherwise an ‘extended booking’ fee will apply.

For our overnight hire rate, all surcharges are included in the displayed price. Overnight hires are to be collected by no later than midday the following day. If you require the castle for longer, an extended fee will apply and will be payable prior to installation. Units can be deflated overnight by turning off the blower but must be inflated at least 3 hours prior to collection to ensure adequate drying time due to overnight showers, morning dew and other. We will provide overnight instructions during your delivery and installation.

6. General Use Rules

 A sign of rules must be erected at time of delivery. Bouncy Castles have Rules displayed on the jumping castle.

Inflatable Bouncy Castle: All inflatables have a manufactures safety plaque on the front or side of the unit. These rules must be followed at all times.

• Users must not climb or hang on walls.
• All users must remove footwear [except socks] and any other hard, sharp or dangerous objects [such as buckles, pens, purses, badges, non-essential glasses etc.]
• Users must not consume food or drink or chew gum on the device.
• No face paint, slime, pens or markers
• Users must not obstruct the entrance or exit of any inflatable device. Do not allow anyone to play on the step or front apron of a bouncy castle.
• Hirer must keep users off the device when its being inflated or deflated and deflate the device when not in use.
• Users must not conduct flips/somersaults
• Mandatory supervision by parent, guardian and/or attendants aged 18 and over for all inflatables is required. The safety of children and adults depends on the Customer’s personal supervision. As the Customer of Bay Bouncy Castle Hire, you are responsible for ensuring the safety of all users.
• Inflatable must stay dry at all times, no water to be used on or near inflatable device.
• Riders must not exceed the height or weight restrictions listed on the safety sheet provided for individual rides.
• No Riders with any current or pre-existing injuries permitted on the castle at any time. No riders with any severe physical or mental impairments allowed on the ride if it limits their ability to use the hire equipment safely or endangers other riders.
• The equipment or bouncy castle must not be moved from its designated placement. If the bouncy castle moves, please inform your local operator for instructions.

Hirer understands operator will contact the hirer in the following circumstances and agrees to follow directions regarding deflating Inflatable Device.

• If conditions change and a local wind speed reading is needed from the hirer using the portable anemometer
• If severe weather conditions are forecasted / are expected to reach the thresholds in the weather management plan
• To instruct them to cease using the device and enact isolation / securing procedures.
• To verify changes in weather conditions and requirements before the device can be used again
• Hirer agrees to ensure the supplied anemometer is consistently monitored.
• Hirer agrees to ensure mobile phone is monitored to receive text messages from BBCH with instructions.

Ball Pit & Soft Play Equipment:  0-6 years recommended age.

• NO food or drink to be consumed on play equipment.
• NO Shoes (socks ok)
• No Face paint, slime, pens or markers
• Children to be supervised by responsible adult at all times; children under 2 need a hands-on supervisor at all times.
• Equipment to be used for intended purpose ONLY.
• Safely exit the play area when instructed
• Be kind and respectful to other people in the playpen.
• DO NOT throw balls at people

The safety of children and adults depends on the Customer’s personal supervision.

7. Special Instructions

Our provided equipment is reliable and regularly tested. If the bouncy castle starts to deflate, evacuate all individuals from the castle immediately following the Emergency Safety Procedure.

BBCH will direct you to check the following:

– Check the power supply, power cords, and safety switches if the motor has stopped working.

– Verify the on/off button on the blower.

– Ensure that the tubes coming out of the castle are securely attached to the blower or closed off if not in use.

If inflation does not resume after checking these factors, re-contact Bay Bouncy Castle Hire immediately and do not attempt to fix further.

8. Safe Operation Acknowledgement

By renting the equipment/castle, the Customer acknowledges that they have received instructions and fully understand the safe operation of the equipment. Customers agree to comply with all safety precautions provided by the local Bay Bouncy Castle Hire business owner.

The Customer also guarantees the safe return of the equipment/castle in the same condition it was delivered. Any necessary repair work or replacement of hire items will be the Customer’s responsibility if the equipment is not returned in the same condition.

Only power cords provided by Bay Bouncy Castle Hire should be used with the hired equipment or bouncy castle. These cords are tested, tagged quarterly, and inspected for every hire. If a power cord becomes frayed or damaged during the hire, disconnect the bouncy castle or equipment immediately and contact Bay Bouncy Castle Hire.

9. Maintenance

The Customer agrees to keep the equipment/castle in the same condition as when it was received. The Customer will be responsible for the cost to repair or replace any damage caused to the equipment/castle during the hire, except for normal wear and tear.

10. Alterations and Attachments

No alterations should be made to the equipment/castle without prior written approval from Bay Bouncy Castle Hire.

11. Title To

The Customer agrees to keep the equipment/castle in their custody and not sublease, rent, sell, remove from the delivery address, or transfer the equipment/castle. The equipment/castle will remain the property of Bay Bouncy Castle Hire and may be removed by BBCH at any time after the termination of the hire agreement.

12. Release of Liability

The Customer assumes full responsibility for the operation and return of the equipment/castle in good working order. BBCH, its officers, and employees are not liable for any injuries sustained by the Customer or any other person using the equipment/castle. The Customer agrees to hold Bay Bouncy Castle Hire, its officers, and employees free and harmless from any injury or claim.

The Company and its employees are not responsible for any damage caused to the premises (indoor or outdoor) while setting up, operating, or removing the equipment. This includes, but is not limited to, damage to the earth, lawn, driveways, or underground services (e.g., irrigation) caused by the weight of the equipment, transport, or the use of anchoring stakes. It is the hirer’s responsibility to clearly mark out the location of any reticulation, underground piping or other potential issues/hazards at the location prior to setup and to provide guidance on the day of setup. 

The Customer shall indemnify Bay Bouncy Castle Hire, its officers, and employees against any costs incurred due to claims or legal action arising from the use and return of the equipment/castle, including attorney’s fees and related costs.

13. Entire Agreement

This agreement constitutes the complete agreement between the Customer and Bay Bouncy Castle Hire. The Customer acknowledges receipt of the equipment/castle in good working order and repair.

14. Adverse Weather and Rain Policy

Bay Bouncy Castle Hire has an extensive Weather Management Plan. During severe weather conditions such as strong winds or heavy rain, Bay Bouncy Castle Hire reserves the right to cancel your reservation, with a refund minus admin fee. BBCH tracks the weather with an online platform and contacts clients when predicted weather exceeds safety limits. If the conditions are not severe (such as small chance of rain predicted), you may have the option to proceed with the booking, but no refunds will be provided if the booking is later ceased due to adverse weather and you had chosen to continue hire at that point.

15. Safety Guide and Emergency Procedure

Please review the document Emergency Procedure Guide provided at booking it is important that you completely understand this guide.